Privacy Policy

1. About MakerMasti

MakerMasti Edutainment is an experience and events business offering science-led, hands-on experiences for children, families, brands and organisations.

Business Name: MakerMasti Edutainment

Business Address: VKJS Nilaya, 9th Cross, 19th A Main, JP Nagar, 2nd Phase, Bangalore – 560078, Karnataka, India

Website: MakerMasti website

Phone / WhatsApp: +91 96063 85256

Privacy and Customer Contact Email: info@scienceutsav.com

Effective Date: 21 September 2026

2. What This Privacy Policy Covers

This Privacy Policy applies to personal information collected through or in connection with:

• the MakerMasti website;
• enquiry and lead-generation forms;
• WhatsApp conversations;
• telephone, email or other customer communications;
• birthday Experience enquiries and Bookings;
• corporate, brand and experiential event enquiries and engagements;
• participant registration and Event-related information;
• customer feedback and reviews;
• photography and videography associated with Events;
• our CRM, customer database and other business systems;
• marketing communications; and
• other interactions between you and MakerMasti.

This Privacy Policy does not govern third-party websites, platforms, applications or services that MakerMasti does not control. Such third parties may have their own privacy policies and terms.

3. Information We May Collect

The information we collect depends on how you interact with MakerMasti.

3.1 Information You Provide Directly

When you submit an enquiry, request a quotation, make a Booking or communicate with us, we may collect information such as:

• name;
• phone number;
• email address;
• city or location;
• Event or Venue details;
• preferred Event date and time;
• number of children or Participants;
• age or age range of children participating;
• selected Experience or theme;
• Booking and payment-related information;
• billing information;
• organisation or company details for corporate Events;
• information contained in your communications with us;
• preferences or requirements relating to an Experience;
• accessibility or safety information voluntarily provided; and
• other information reasonably necessary to provide the requested service.

We seek to collect personal information that is reasonably relevant to the purpose for which it is processed.

4. Information Relating to Children

MakerMasti’s services may involve children, and personal information relating to children may therefore be provided to us by parents, lawful guardians, authorised adults, organisations, event organisers or other persons legally permitted to provide such information.

This may include, where reasonably necessary:

• child’s name;
• age or age range;
• participation details;
• information required to organise or safely conduct an Experience;
• accessibility-related information;
• allergy or sensitivity information voluntarily provided;
• other information reasonably necessary for Event planning or participation; and
• photographs or videos captured during an Event, where applicable consent has been obtained.

4.1 Parent or Lawful Guardian Consent

Where applicable law requires consent for processing a child’s personal data, MakerMasti will obtain verifiable consent from the child’s parent or lawful guardian in the manner required by applicable law.

MakerMasti may take reasonable steps to verify the identity and authority of the person providing such consent.

4.2 Use of Children’s Information

Children’s personal information will be processed only for lawful purposes connected with the relevant service, Event, safety, administration, communication, documentation or other permitted purpose.

MakerMasti will not knowingly process children’s personal information in a manner prohibited by applicable law.

Where applicable law restricts tracking, behavioural monitoring, targeted advertising or other processing involving children, MakerMasti will comply with those restrictions.

5. Information Collected Through the Website

When you visit the MakerMasti website, certain technical information may be collected automatically by the website, hosting provider, analytics tools, security services or other technology providers used by MakerMasti.

Depending on the technologies in use, this may include:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• approximate location derived from technical information;
• referring website;
• date and time of access;
• interactions with website pages;
• technical diagnostics; and
• other information reasonably necessary for website operation, security and analytics.

MakerMasti will process such information in accordance with applicable law and the purposes for which the relevant technology is used.

6. Cookies and Similar Technologies

MakerMasti may use cookies and similar technologies to:

• operate the website;
• maintain website security;
• remember preferences;
• understand website usage;
• measure website performance;
• improve user experience;
• identify technical issues; and
• support marketing or advertising activities where lawfully permitted.

Where applicable law requires notice, consent or user controls for particular cookies or similar technologies, MakerMasti will provide and maintain the applicable mechanism.

You may also be able to control certain cookies through your browser or device settings.

7. Enquiries, Lead Forms and Communications

When you submit an enquiry through the MakerMasti website or communicate with us through phone, WhatsApp, email or other channels, we may use the information provided to:

• respond to your enquiry;
• understand your requirements;
• provide quotations or proposals;
• recommend suitable Experiences;
• communicate regarding availability;
• process Bookings;
• coordinate Event requirements;
• provide customer support;
• follow up regarding an enquiry or Booking;
• maintain business records; and
• improve our services and customer experience.

If you provide information relating to another person, you should ensure that you are legally authorised to provide that information.

8. WhatsApp and Other Messaging Platforms

MakerMasti may use WhatsApp and other communication platforms to communicate with customers and prospective customers.

Information shared through these platforms may include:

• contact details;
• enquiry details;
• Event information;
• Booking information;
• photographs or documents shared by customers;
• payment or invoice-related information; and
• other information contained in the conversation.

The use of WhatsApp or another third-party platform is also subject to that platform’s own terms and privacy practices.

MakerMasti will process information received through such platforms only for lawful and relevant business or service-related purposes.

9. Booking and Event Information

If you book a MakerMasti Experience, we may collect and maintain information necessary to plan and deliver the Event.

This may include:

• customer/contact information;
• Event date and time;
• Venue information;
• selected Experience;
• Participant numbers;
• age ranges;
• Event requirements;
• customisation requests;
• additional services or add-ons;
• payment and invoicing information;
• relevant safety or accessibility information voluntarily provided;
• communications concerning the Booking; and
• information necessary to manage changes, rescheduling or cancellation.

We use this information to fulfil the Booking and provide the contracted Experience.

10. Payment Information

Payments may be processed through banks, payment gateways, payment platforms or other third-party payment service providers.

MakerMasti may receive information such as:

• payment status;
• transaction reference;
• payment date;
• amount paid;
• payment method;
• invoice details; and
• other information necessary for accounting and reconciliation.

MakerMasti will process payment information in accordance with applicable law and the requirements of the relevant payment service provider.

MakerMasti does not intentionally store complete payment-card credentials unless such storage is lawfully required or permitted and appropriate safeguards are in place.

11. How We Use Personal Information

Depending on the circumstances, MakerMasti may use personal information to:

• respond to enquiries;
• provide information about our Experiences and services;
• prepare quotations and proposals;
• process and manage Bookings;
• coordinate Event logistics;
• communicate confirmations, changes and updates;
• provide customer support;
• process payments and maintain financial records;
• manage customer relationships;
• maintain business and transaction records;
• understand customer requirements;
• improve our Experiences, services and website;
• conduct lawful internal analysis and reporting;
• obtain and manage feedback and testimonials;
• manage photographs and videos in accordance with applicable consent requirements;
• communicate relevant marketing information where lawfully permitted;
• prevent misuse, fraud or security incidents;
• comply with legal, regulatory or contractual obligations; and
• protect our rights, property, customers, employees and service providers.

MakerMasti will not knowingly process personal information for purposes materially unrelated to the purpose communicated at the time of collection unless such processing is otherwise permitted or required by applicable law.

12. Marketing Communications

MakerMasti may communicate with customers and prospective customers about our Experiences, Events, offers, updates or related services where such communication is permitted by applicable law.

Where consent is required for a particular marketing communication, MakerMasti will obtain and manage that consent as required by law.

You may request that MakerMasti stop sending marketing communications to you.

Stopping marketing communications will not necessarily prevent essential service-related communications, including Booking confirmations, payment information, Event updates, cancellation or rescheduling information or other communications necessary to fulfil an existing transaction.

13. Photography and Videography

MakerMasti may photograph or record Events for purposes such as:

• Event documentation;
• service improvement;
• portfolio development;
• website content;
• social media;
• advertising;
• case studies; and
• other lawful promotional purposes.

Where applicable law requires consent for identifiable individuals to be used for promotional purposes, MakerMasti will obtain the required consent before such use.

Where photographs or videos involve identifiable children, MakerMasti will follow the applicable requirements concerning parental or lawful-guardian consent.

13.1 Photography Consent

MakerMasti may obtain photography/video consent through its Booking or Event process. The applicable consent may specify, where relevant, the purposes for which photographs or videos may be used.

13.2 Withdrawal or Removal Requests

Where processing is based on consent, you may withdraw that consent subject to applicable law. Withdrawal of consent will not necessarily affect processing or publication that was lawfully completed before withdrawal, or material that has already been distributed or independently copied by third parties.

MakerMasti will consider reasonable requests to stop future promotional use and, where required by applicable law, will take appropriate steps regarding content under its control.

14. Corporate and Brand Events

For corporate Events, brand activations, mall Events, employee/family Events and other business engagements, MakerMasti may process information provided by:

• the client organisation;
• an event agency;
• an activation partner;
• Venue operators;
• authorised client representatives; or
• other parties involved in Event delivery.

The information may include participant registration information, contact information, photographs, videos, attendance information and other Event-related information.

Where a corporate client provides personal information to MakerMasti, the parties may have additional contractual arrangements governing their respective responsibilities.

Where applicable, a client agreement, statement of work or other written commercial arrangement may establish additional privacy, confidentiality, data-handling or photography requirements.

15. Sharing of Personal Information

MakerMasti may share personal information where reasonably necessary and legally permitted for the purposes described in this Privacy Policy.

Recipients may include:

• payment service providers;
• website and hosting providers;
• CRM and customer-management platforms;
• communication and messaging providers;
• event production or logistics partners;
• photographers and videographers;
• technology and software providers;
• professional advisers;
• accountants or auditors;
• legal or compliance advisers;
• Venue or Event partners;
• suppliers or contractors involved in delivering a booked service; and
• government, regulatory, law-enforcement or other authorities where required or permitted by law.

Where MakerMasti engages another party to process personal information on its behalf, MakerMasti will take measures required by applicable law in relation to that processing.

MakerMasti does not sell personal information as a standalone commercial asset.

16. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, platforms or services, including:

• WhatsApp;
• social media platforms;
• payment platforms;
• Event or booking platforms;
• maps;
• embedded content;
• analytics services; and
• other third-party tools.

MakerMasti is not responsible for the privacy practices, security or content of third-party services that it does not control.

You should review the applicable privacy policies of third parties before providing them with personal information.

17. Data Retention

MakerMasti will retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected or for another lawful purpose, including:

• providing the requested service;
• managing Bookings and customer relationships;
• maintaining accounting and transaction records;
• resolving disputes;
• handling complaints;
• complying with legal or regulatory requirements;
• enforcing agreements; and
• protecting MakerMasti’s lawful interests.

Where applicable law requires personal information to be deleted, erased or anonymised after a specified period or when a specified purpose is no longer being served, MakerMasti will follow those requirements.

Personal information may be retained for longer where retention is required by law, necessary to establish or defend legal claims, or otherwise lawfully permitted.

When personal information is no longer required for a lawful purpose, MakerMasti will take appropriate steps to delete, erase, anonymise or otherwise dispose of it in accordance with applicable law.

18. Data Security

MakerMasti takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure or other unlawful processing. Depending on the system and information involved, safeguards may include:

• access controls;
• password protection;
• restricted employee or vendor access;
• secure service providers;
• device and account security;
• appropriate data-handling procedures; and
• other safeguards required or appropriate under applicable law.

No website, electronic transmission, database or storage system can be guaranteed to be completely secure.

When MakerMasti becomes aware of a personal-data breach requiring notification or other action under applicable law, MakerMasti will take the steps required by law.

19. Your Rights and Requests

Subject to applicable law, you may have rights concerning your personal information, including rights relating to:

• access to information about processing;
• correction of inaccurate or incomplete personal information;
• deletion or erasure where applicable;
• withdrawal of consent where processing is based on consent;
• grievance redressal; and
• other rights available under applicable law.

The availability and scope of these rights may depend on the applicable law, the nature of the information and the purpose for which it is processed.

To make a privacy-related request, contact MakerMasti using the contact details in Section 24.

MakerMasti may need to verify the identity or authority of the person making a request before acting on it.

MakerMasti will process and respond to valid requests within the timelines and in the manner required by applicable law.

20. Requests Relating to Children

Requests concerning a child’s personal information should ordinarily be made by the child’s parent or lawful guardian, or another person legally authorised to act on the child’s behalf.

MakerMasti may take reasonable steps to verify the identity and authority of the person making such a request.

Where applicable law provides specific requirements concerning children’s personal data, MakerMasti will follow those requirements.

21. International Data Transfers

Some technology, communication, payment, analytics or other service providers used by MakerMasti may process or store information outside India.

Where personal information is transferred, stored or processed outside India, MakerMasti will comply with applicable legal requirements governing such transfer, storage or processing.

Where applicable law requires specific safeguards, restrictions, consent or other measures for an international transfer, MakerMasti will implement the applicable requirements.

22. Access Within MakerMasti

Access to personal information will be limited, as appropriate, to persons who reasonably require it for:

• customer communication;
• Booking management;
• Event delivery;
• finance and invoicing;
• customer support;
• authorised marketing activities;
• technology administration;
• legal or compliance purposes; or
• other lawful business functions.

MakerMasti may provide relevant information to employees, contractors and service providers who require access for these purposes, subject to applicable legal and contractual requirements.

23. Changes to This Privacy Policy

MakerMasti may update this Privacy Policy from time to time to reflect:

• changes to our services;
• changes to how we collect or process information;
• changes to technology;
• changes to third-party service providers;
• changes to applicable law; or
• improvements to our privacy practices.

The updated version will be published on the MakerMasti website with a revised effective date.

Where applicable law requires additional notice or consent for a material change, MakerMasti will provide such notice or obtain such consent as required.

24. Contact Us and Privacy Complaints

If you have questions, requests or complaints concerning this Privacy Policy or the handling of your personal information, you may contact MakerMasti through:

Phone / WhatsApp: +91 96063 85256

Email: info@scienceutsav.com

You may contact us regarding:

• access or information requests;
• correction of personal information;
• deletion requests;
• withdrawal of consent;
• marketing opt-outs;
• photography or video requests;
• children’s information;
• privacy concerns;
• data-security concerns; or
• other privacy-related complaints.

MakerMasti will review and respond to privacy-related requests and grievances in accordance with applicable law.

Where applicable law requires MakerMasti to designate a specific person or officer for privacy-related matters, the designated contact details will be made available through the appropriate privacy notice or communication.

25. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India.

Nothing in this Privacy Policy is intended to exclude, restrict, override or waive any right, remedy, liability, obligation or protection that cannot legally be excluded, restricted, overridden or waived.

Where there is any conflict between this Privacy Policy and a mandatory requirement of applicable law, the applicable law will prevail to the extent of that conflict.

26. Relationship with Other Policies

This Privacy Policy should be read together with MakerMasti’s other applicable policies, terms and notices, including its Terms & Conditions.

Where a separate written agreement with a corporate client, Event partner or other organisation contains specific data-protection, confidentiality or information-handling provisions, those provisions may apply to the relevant engagement to the extent legally permissible.

27. Acknowledgement

By using the MakerMasti website, submitting an enquiry, communicating with MakerMasti or providing personal information to us, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where applicable law requires consent for a particular processing activity, MakerMasti will obtain such consent through an appropriate mechanism.

Nothing in this Privacy Policy is intended to remove or restrict rights available to individuals under applicable law.

Effective Date: 21 September 2026

MakerMasti Edutainment

VKJS Nilaya, 9th Cross, 19th A Main, JP Nagar, 2nd Phase, Bangalore – 560078, Karnataka, India

Phone / WhatsApp: +91 96063 85256

Email: info@scienceutsav.com